VIP Membership

Questions About Shipping

 

Where do you ship?

We currently ship to the 48 states in the continental US. Currently, we do not ship to the following states:  Alaska and Hawaii.

Because packages must be signed by an adult, 21 years old or older, we cannot deliver to PO Boxes, APO/FPO addresses, mail forwarding services, or courier depots.

 

Shipments usually take 3 to 5 business days to arrive, and deliveries are typically made during business hours.

If there’s a delay due to carrier issues or inclement weather, we’ll send you an email with info on when you can expect your shipment

 

Can you ship internationally?

Unfortunately, no, we only serve members in the continental US.

 

Does someone have to sign my package?

Yes, we work with most national and regional carriers, all of which require an adult over the age of 21 to sign for the delivery. We recommend shipping to a workplace if you won’t be home.

Deliveries are typically made during business hours of operations. Please ensure your address is updated on your Member Profile to avoid unnecessary failed delivery attempts. Viva Tequila Festival is not liable for failed delivery attempts, personal arrangements, or bad addresses. After three attempts to deliver a package, packages will be returned to our warehouse. At this point, a re-shipping fee of $30 will be charged to your account to reship your package to you.

 

When can I expect my shipment?

We ship once a month. If you make your order before the 4th of the month, we’ll ship your bottle between the 12th and the 15th of that month and so on for the following months.

Make sure your address is updated on your Member Profile to avoid failed delivery attempts. Viva Tequila Festival is not liable for failed delivery attempts, flagged, personal arrangements with a carrier, or incorrect addresses. After three attempts to deliver a package, it will be sent back to our warehouse. At this point, a re-shipping fee of $30 will be charged to your account to reship your package.

 

How do I update my shipping address?

Please send us your new shipping address to info@vivatequilafestival.com  Note that all address updates need to be submitted prior to the shipping cut-off of the 4th of the month at midnight in order to receive your shipment on time.

 

Questions About Gifts

Will my gift recipient be notified about their club?

Once you complete your checkout there will be a confirmation email sent to your email with details about your purchase.

Shortly after the gift recipient will receive a welcome email and a personalized “Welcome to the Club” note from you.

If you subscribe before the 4th of the month, you’ll be included in our Round 1 Shipment- most of which are sent between the 12th and the 15th of the month. See Questions About Shipping.

How can I purchase multiple gifts?

Wow, we love your generosity! You can absolutely purchase multiple gifts. Please contact us info@vivatequilafestival.com and we will be very happy to help you.

 

 

Questions about Cancellations and Renewals

How do I cancel my account?

You can cancel your subscription anytime, no questions asked.

If you request to cancel after your recent billing cycle, we will ship the product for that month, and your membership will be cancelled afterwards.

How do I renew my account?

Please reach out to info@vivatequilafestival.com  and we will help you out with that.

Can I pause my account?

Yes, you can send a request to info@vivatequilafestival.com, and let us know which date works best to resume your membership.

 

 

Have Another Question?

 

Our business hours are Monday-Friday from 9:00am to 5:00pm EST. During the week, you’ll receive a response from us within 24 hours. If you’ve sent us a message over the weekend, we’ll get back to you on Monday.